Device out of the box appears dead. There is no LED blink when a button is pressed.

-if device out of box appears dead, charge it until the LED is Green.  The device should work properly.  (Some times the device may loose all of its charge if sitting in the box for too long) 

-If the device still appears dead after several hours and or the LED is not turning green — plug it back in again, press a button while plugged in.  Then unplug the device and it should wake up.  You should then configure the device and download new Keypad firmware when prompted during the configuration process.